COMPLAINTS PROCEDURE

Spenley Residential Properties aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to David Spenley at the address below:

9 Hatherley Brake

Cheltenham

Gloucestershire

GL51 6TW

Or by email to info@spenleyresidential.co.uk

The grievance will be acknowledged within 3 working days and then investigated thoroughly.  A formal written outcome of the complaint will be sent to you within 21 days.  If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact “David Spenley” at the above address.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the PROPERTY REDRESS SCHEME, Premier House, First Floor Elstree Way, Borehamwood, WD6 1JH, or telephone 0333 321 9418, or email info@theprs.co.uk.